Doctor's Office

Study Examines Top Users of Canada’s Health Care System

June 17, 2026

New SecondStreet.org research shows that thousands of Canadians booked more than 50 appointments with their doctor last year.

June 17, 2026

  •  Ontario and Quebec tops in Canada when it comes to patients with most appointments with a general practitioner

CALGARY, AB: Think tank SecondStreet.org released a policy brief today that examines government data (obtained through Freedom of Information) on patients with the most appointments with a general practitioner (GP) in a single year (2024). 

SecondStreet.org specifically asked for data on the number of cases where patients had 50+ and 100+ appointments with a GP in a single year. Comparing data between provinces is difficult as some provinces use different definitions of an “appointment,” but the figures included some surprises. Notably, Ontario and Quebec had the highest numbers: one patient reaching 362 appointments with their GP.

“We saw many cases where patients had hundreds of appointments in a single year,” said SecondStreet.org President Colin Craig. “Some of these are likely legitimate cases where patients have unique health needs, but there are likely cases of abuse too. Considering millions of Canadians don’t have a family doctor, addressing abuse could help improve access.”

Top Users (2024) 

Province# Patients with 50+ Appointments# Patients with 100+ Appointments# Visits by top-ten users (range)
BC14,497241147-209
AB25,7679,331n/a
SK31161-199
MB56040118-252
ON2,269184218-347
QC11,5861,611295-362
NB63461136-182
NS91168-123
PE9049-76
NL153381-142

The figures above are important for governments to review as abuse in the system is not a new phenomenon. For instance, a 2025 report by Ontario’s Auditor noted cases where doctors had billed for more than 24 hours in a single day.

To view this report, click here.

For the Alberta Freedom of Information response – click here.

For the British Columbia Freedom of Information response – click here.

For the Manitoba Freedom of Information response – click here.

For the Nova Scotia Freedom of Information response – click here.

For the New Brunswick Freedom of Information response – click here.

For the Newfoundland Freedom of Information response – click here.

For the Ontario Freedom of Information response – click here.

For the Prince Edward Island Freedom of Information response – click here.

For the Quebec Freedom of Information responseclick here.

For the Saskatchewan Freedom of Information response – click here.

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Prevention – reduce demand in the first place

If Canadians lived healthier lives, we could reduce demand for emergency services, orthopaedic surgeries, primary care and more. 

For instance, if you visit the Canadian Cancer Society’s website, you’ll read that “about four in ten” cancer cases are preventable. The Heart and Stroke Foundation notes that “almost 80 percent of premature heart disease and stroke can be prevented through healthy behaviours.” A similar number of Diabetes cases are also preventable. 

Many joint replacements and visits to ERs and walk-in clinics could also be avoided through healthy living. 

To be sure, not all health problems can be avoided through healthy living – everyday the system treats Canadians with genetic conditions, helps those injured in unavoidable accidents and more.  

But there is an opportunity to reduce pressure on the health care system through Canadians shifting to healthier lifestyles – better diets, more exercise, etc. 

To learn more, watch our Health Reform Now documentary (scroll up) or see this column. 

Partner with non-profits and for-profit clinics

European countries will partner with anyone who can help patients. 

It doesn’t matter if it’s a non-profit, a government entity or a private clinic. What matters is that patients receive quality treatment, in a timely manner and for a competitive price.  

In Canada, governments often delivery services using government-run hospitals instead of seeing if non-profit or private clinics could deliver the services more effectively. 

When governments have partnered with non-profit and private clinics, the results have often been quite good – Saskatchewan, Ontario and British Columbia are just a few examples of where partnerships have worked well. 

Canada should pursue more of these partnerships to reduce wait times and increase the volume of services provided to patients.  

To learn more, watch our Health Reform Now documentary (scroll up) or see the links above. 

Make cross border care more accessible

In Canada, citizens pay high taxes each year and we’re promised universal health care services in return. The problem is, wait times are often extremely long in our health system – sometimes patients have to wait years to see a specialist or receive surgery. 

If patients don’t want to wait long periods, they often have to reach into their own pocket and pay for treatment outside the province or country. 

Throughout the European Union, we also find universal health care systems. But a key difference is that EU patients have the right to go to other EU countries, pay for surgery and then be reimbursed by their home government. Reimbursements cover up to what the patient’s home government would have spent to provide the treatment locally. 

If Canada copied this approach, a patient waiting a year to get their hip operation could instead receive treatment next week in one of thousands of surgical clinics throughout the developed world. 

Governments benefit too as the patient is now back on their feet and avoiding complications that sometimes come with long wait times – meaning the government doesn’t have to treat those complications on top of the initial health problem. 

To learn more, watch our Health Reform Now documentary (scroll up) or this shorter video. 

Legalize access to non-government providers

Canada is the only country in the world that puts up barriers, or outright bans patients from paying for health services locally. 

For instance, a patient in Toronto cannot pay for a hip operation at a private clinic in Toronto. Their only option is to wait for the government to eventually provide treatment or leave the province and pay elsewhere. 

Countries with better-performing universal health care systems do not have such bans. They allow patients a choice – use the public system or pay privately for treatment. Sweden, France, Australia and more – they all allow choice. 

Why? One reason is that allowing choice means some patients will decide to pay privately. This takes pressure off the public system. For instance, in Sweden, 87% of patients use the public system, but 13% purchase private health insurance. 

Ultimately, more choice improves access for patients. 

To learn more, watch our Health Reform Now documentary (scroll up) or watch this short clip on this topic. 

Shift to funding services for patients, not bureaucracies

In Canada, most hospitals receive a cheque from the government each year and are then asked to do their best to help patients. This approach is known as “block funding”. 

Under this model, a patient walking in the door represents a drain on the hospital’s budget. Over the course of a year, hospital administrators have to make sure the budget stretches out so services are rationed. This is why you might have to wait until next year or the year after for a hip operation, knee operation, etc. 

In better-performing universal health systems, they take the opposite approach – hospitals receive money from the government each time they help a patient. If a hospital completes a knee operation, it might receive, say, $10,000. If it completes a knee operation on another patient, it receives another $10,000. 

This model incentivizes hospitals to help more patients – to help more patients with knee operations, cataract surgery, etc. This approach also incentivizes hospitals to spend money on expenses that help patients (e.g. more doctors, nurses, equipment, etc.) rather than using the money on expenses that don’t help patients (e.g. more admin staff). 

To learn more about this policy option, please watch our Health Reform Now documentary (scroll up) or see this post by MEI.